We want to make sure that everybody’s appointment is serviced by the best car wash professionals available. It takes us time to find the right car detailing professional for you as we have to consider location, date, time and how long the service will take. And because we need to plan in advance, this is why we ask for early notice for all cancellations and rescheduling requests. A $50 cancellation fee or 50% of your service cost, whichever is higher may be charged for cancellations due to administration and time cost. However in the matter that you would like to reschedule then you will be charged with no fee, under the circumstance that the rescheduled date is within the next 2 weeks and notified to us by a call with at least 24 hours notice to your original booking allocation.
Even though we recommend the removal of all valuables and possessions from the vehicle prior to your car wash service, in the case of damage or loss, please follow this procedure. If such an event occurs, this must be communicated to us within 24 hours of service by email, in writing, so that our team can investigate your matter further.
We process refunds in accordance with the Australian Consumer Law. Except as required by law, any fees paid by you are final and non-refundable.
You may reject the Services if you consider that the Services are unsatisfactory or fail to comply with the statutory guarantees under the Australian Consumer Law.
We will only facilitate a refund in accordance with the Australian Consumer Law, or, if we determine, in our absolute discretion, it is reasonable to do so.
If your property is deemed a hazardous cleaning situation that goes over and above our normal cleaning environment included in our car wash packages, our car wash professionals have the right to decline the offer. Upon such a service, you will be charged a $50 booking fee or up to 50% of the service price (whichever is higher) as a holding fee for reserving your space in our schedule. Hazardous conditions may include, but not limited to, human/pet waste, sharp objects, weapons, toxic spills, insect infestation, mould, diseases, and so on. Same applies to vehicles parked in a non-serviceable area i.e illegal parking, right next to traffic, less than 2 feet availability surrounding the vehicle (obstruction-free) – all of which expose our car detailers in a vulnerable and dangerous situation.
We respect your right to privacy and committed to protecting the privacy of our users and website guests. Disclosed in this privacy policy are details to ensure that you comprehend how we collect and use your personal information.
“Personal Information” refers to details we possess that is relatable as being about you.
Occasionally we will receive and store personal information you enter on to our website, provide to us directly or give to us in other forms.
You may provide basic information such as your name, phone number, address and email address to enable us to send information, provide updates, reminders, confirmations and process your service order/s. We may collect additional information, including but not restricted to, when you provide feedback/reviews/ratings, photos of your vehicle (before & after),when you provide information about your personal or business affairs, change your content or email preference, respond to surveys and or promotions, provide financial or credit card information, or communicate with our customer support.
Additionally, we may also collect information you provide while interacting with us
How we collect your personal information
We collect personal information from customers/visitors in numerous ways, including when you interact with us electronically, in person, when you access our website and when we provide our services to you. We may receive personal information from third parties. If we do, we will protect as portrayed in this privacy policy disclosure.
Collecting your information will be compliant by law and fair, and where appropriate, with the awareness or permission of the individual at hand.
Use of your personal information
Personal information collected from you may be used to communicate information, updates and our services to you as our customer. We may also use these details to inform you of new services, promotions and opportunities available to you. Ultimately, we may use your personal information to improve our services and overall customer experience to better suit your needs, for example using information with 3rd party vendors Google Analytics to improve website navigation for visitors. We will only keep personal information for as long as deemed necessary to fulfil its initial purpose unless we gather consent from the concerned customer or as by required by law. We may also use your information such as images of your vehicle for marketing purposes as a (before/after image) and for pre-inspection purposes prior to a wash. Pre-inspection provides an extra resource for us to highlight any visible damages.e
We may contact you through a multitude of mediums including, but no restricted to, telephone, email, SMS, in person or mail.
We are focused on leading our business as per these standards with a specific end goal to guarantee that the privacy of individual data is secure and maintained.
We are committed to conducting our business in accordance with these principles to ensure that the confidentiality of personal information is protected and maintained.
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